Good Subscription Agency | Shopify Retention Services By Andriy Rudnyk

no tricks, just goodness.

Grow Subscription MRR and feel good about it.

I help Shopify brands implement a subscriber retention strategy that feels GOOD, and actually improves MRR and churn 👍

Why be GOOD?

BECAUSE IT PAYS OFF IN DOLLARS & KARMA.

Subscriptions are a relationship based business.

You can’t expect to install an app, and have a successful subscription program. You need a dedicated retention strategy.

There are no "growth hacks" in relationships.

Good subscription brands understand that a long term relationship with a subscriber is only possible with full transparency, accommodating flexibility, and occasional pampering.

Making customers happy is actually super profitable.

Every single month you are losing your most profitable customers, while you were looking for new ones. It costs 5x more to sell to a new customer than it does to an existing one.

Relationships require a personal touch.

A subscriber spends 2-4X more than one-time customer on average, but they have to do it on their own terms, otherwise they cancel and rarely come back.

Results

200% MRR Growth Increase in 90 Days

https://sea2table.com/

Shopify Plus

Subscription App Matchmaking, Recharge migrated to Awtomic App & build-a-box implementation.

48% CLV Increase

https://rizzihome.com

Shopify Plus

Bold Subscriptions migrated to Awtomic App & Retention 2.0 implementation.

25% Subscriber Conversion Increase

https://dwelldifferently.com/

Shopify Plus

Bold Subscriptions migration, membership CRO.

210% MRR Increase

https://fjordreview.com/

Shopify

Subscription app matchmaking, digital subscription setup on Recharge, Retention 2.0 implementation..

47% Churn Reduction, 67% AOV Increase

https://magicdelivered.co/

Shopify

Monthly to quarterly fulfilment migration, Retention 2.0 Implementation, Membership program implementation.

What You Get

Proven Subscription Expertise, On Demand

High-Touch Subscription Consultant

I bring Shopify subscription expertise directly to your data and team, and work hands-on over Slack and regular meetings to implement improvements that actually work.

Hands-On Improvements For Every Touchpoint

Together we design & implement product, website, subscription app and email improvements that reduce churn, improve subscriber satisfaction and increase LTV.

Senior Expertise, Cancel Anytime

Get all the benefits of working an someone who's help dozens of brands grow on Shopify without a need for an expensive full-time retention hire.

Optimizing All

Services & Pricing

CANCEL ANYTIME

Retention 2.0

from $5,950

/ Month

6-mo MRR Growth program where I systematically optimize every post-purchase subscriber touchpoint: Onboarding, Upcoming Order Management, Upsells, CS & RMA, Cancelations, and Advocacy

WHAT'S INCLUDED

Phase 1: Analyze & Consult

Phase 2: 5 Months of Improvements

Team Project Management

Design, Development, Email Marketing

Weekly Loom Progress Updates

Bi-Weekly Meetings

Let's Chat

ONE-OFF PROJECTS

Subscription Improvements

from $3,250

Projects for Subscription CRO, and Churn Improvements

WHAT'S INCLUDED

Design, Development, Email

Weekly Deliverables

Slack Channel Access

Bi-Weekly meetings

Let's Chat

Subscription App Migrations

from $5,950

Headache free subscription app migration.

WHAT'S INCLUDED

Subscription Feature Needs Assessment

Top 3 Apps Tested

Next App Recommendation

App Pricing Negotiations

Migration Project Management

Let's Chat

Retention 2.0 Program

Go from losing profitable customers to growing your recurring revenue and actually improving customer satisfaction.

- Acquisition KPIs
- Retention KPIs
- Subscriber lifecycle audit
- Subscription App setup audit
- Email setup audit
- CS setup audit
- RMA setup audit
- Referral & Loyalty audit

- Top 20% CLV cohort created
- ISP Survey created & sent
- Survey analyzed
- Phone follow-ups
- Review text mining
- Ideal Subscriber Persona™ Defined
- Retention Strategy Finalized
- "Quick Wins" list for team

- Subscription app migration if needed
- Dunning optimization
- Cancelation flow optimization
- Post-cancellation survey optimization
- Winback optimization
- Post-purchase upsells
- Customer Account optimization
- Subscriber Portal optimization
- "One-time customer" upsells & subscription opt-ins
- Upcoming order upsells & upsell flows created
- Upcoming order notification optimization
- Email/SMS onboarding flow setup & optimization (w. split tests)
- First Unboxing experience optimization
- On-site onboarding content optimization (subscriber training pages etc)

- NPS collection
- Customer Support email & chat optimization
- FAQ/Knowledge base optimization
- Returns Management optimization
- Review collection improvements
- Gifting optimization
- Referral optimization
- Loyalty optimization
- Community optimization